COVID-19 PANDEMIC, INFORMATION COMMUNICATION TECHNOLOGY AND THE REVOLUTIONIZING OF SERVICE DELIVERY IN NIGERIA: ISSUES, CHALLENGES AND PROSPECTS

Peter, ThankGod Oyinmiebi, Ogbor Oghenekpabor Jeremy and Ikuromo Otonbara
Keywords: Covid-19, ICT, Service delivery, Nigeria.
Journal of Inter-Disciplinary Studies on Contemporary Issues 2020 6(1), 82-95. Published: March 10, 2023


Abstract

The covid-19 pandemic led to the global shut down of both private and public institutions in a bid to prevent its spread. Hence, this action which was necessitated to save lives came at the expenses of most institutions responsible for provision of essential services being shut down. Developed nations which were Information Communication Technology inclined adopted strategies that enabled them performed their responsibilities and provide services for its citizens, whilst their underdeveloped counterparts faced difficulties in meeting this responsibility. Nigeria stands as an example of a country with a deficient ICT compliance in its governance structure. As a country with poor ICT culture in service delivery, the outbreak of the covid-19 pandemic revealed the inadequacy of the country‘s public institutions in effectively and efficiently delivering its mandates to citizens – in the area of service delivery – in health, education and security. Thus, this study aims at interrogating the nexus between covid-19 pandemic, ICT and the revolutionizing of service delivery in Nigeria. The paper adopts the assumptions of efficiency conceptual framework and makes use of secondary data. It argues that the covid-19 pandemic has revealed the importance of ICT in service delivery in Nigeria and how its poor usage affects better service delivery. The study recommends that, Nigeria should as a matter of urgency imbibe the implementation of ICT in all its Ministries, Department and Agencies as a mechanism to respond to issues that disrupt its responsibility to citizens.